mostplay's commitment to responsible gaming
When gaming shifts from entertainment to a problem, taking the right steps is the sensible thing to do. mostplay is here for you — to ensure a safe and controlled gaming environment.
Let gaming be fun, with responsibility
mostplay believes that casino and betting are primarily a form of entertainment. However, for some people it can go out of control, causing serious harm to their personal, family, and financial life. That is why we want to ensure from the outset that those who play on our platform do so consciously and within their own limits.
You must be at least 21 years old to open an account at mostplay and take part in any kind of betting or casino activity. This age limit is strictly enforced. Minors are not permitted to create or use an account. This requirement is clearly stated in our Terms and Conditions, and all members are required to confirm acceptance of this condition at the time of registration.
If you feel that betting is affecting your daily life, relationships, or peace of mind, that is an important signal. mostplay has various self-management tools — from setting deposit limits to full self-exclusion. Using these tools is not a sign of weakness; it is a demonstration of responsibility.
You can learn more about mostplay's values and goals on our About Us page — including how we are working toward building a safe and transparent platform.
If any member is concerned about their own account or a family member's account, they can contact our support team directly via 24/7 live chat or email. Our support team is ready to help in both Bengali and English.
Tools to keep yourself in control
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, no more money can be deposited beyond that amount within the given period.
Financial controlSession Time Limit
Decide in advance how long you will play each day. Once the set time has passed, the platform will automatically alert you.
Time managementSelf-Exclusion
You can keep your account closed for a set period or permanently. Requests to reopen the account during this period will not be accepted.
Safe breakLoss Limit
Play will automatically stop once losses reach a set amount. A straightforward way to protect yourself from large losses.
Financial protectionTake a Break
If you want to take a break for a while, you can apply for a temporary break ranging from 24 hours to 6 weeks. No promotional messages will be sent during this period either.
Mental wellbeingSupport Team Assistance
To activate or change any tool, speak to us in Bengali via our 24/7 live chat. Our trained support team will assist you with full confidentiality.
Round-the-clock supportHow to tell when gaming is becoming a problem
Be alert if you notice the signs below. You can find a more detailed discussion of these topics on our general FAQ page.
- You are spending more time or money on betting or casino than you planned.
- You feel the urge to bet more to recover money you have lost — this tendency is known as "chasing losses".
- You are hiding your gambling from family or friends, or lying about it.
- You have tried repeatedly to stop gambling but failed — and feel restless or irritable as a result.
- Your attention to daily responsibilities such as work, study, or family is declining.
- You are betting with borrowed money or by dipping into savings, and your stress is increasing.
- Gambling is constantly on your mind — it is becoming difficult to focus on anything else.
How to get help
mostplay Support Team
Contact us via our 24/7 live chat and email support. Assistance is available in both Bengali and English. You can request self-exclusion or any kind of limit setting.
- Live chat — direct and immediate
- Email — for detailed discussion
- Completely confidential and non-judgmental
Family and close ones
Open up about the problem to a family member or a trusted friend. Support from someone you know can often be just as effective as professional advice. They can help you make the right decisions.
- Talk to someone you trust
- Seek family support
- Do not carry it alone
Professional advice
Gambling addiction is a recognised mental health issue. Speaking with a psychiatrist or counsellor is a brave and effective step. This kind of support is available at government hospitals and private clinics in Bangladesh.
- Psychiatrist or counsellor
- Government mental health centres
- Private counselling services
mostplay's commitment
mostplay does not allow minors to open or use an account under any circumstances. No one under 21 years of age may register. This is not a matter for discussion — it is non-negotiable.
If you suspect that a minor is using your account, contact us immediately. We will arrange for that account to be temporarily suspended. Our Privacy Policy explains how we keep such information secure.
We believe the best way to enjoy betting and casino is to know your limits, play consciously, and play for fun — not as a way to earn money. mostplay always wants your experience to be a positive one, and whenever you feel you need help, we are ready.