mostplay's Privacy Policy
When you create an account or use the mostplay platform, certain personal information reaches us. This document explains in detail how that information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") applies to all services on the mostplay platform. Before reading it, please note that this Policy and the Terms and Conditions complement each other — together they form the legal basis of our relationship with users. By using this platform, you are agreeing to the terms set out in this Policy.
mostplay takes the privacy of its users seriously. No unnecessary information is collected, and the information that is collected is used only for specific purposes. The topics covered in this Policy are presented in order below.
What information we collect
During the registration and service process on mostplay, the following types of information may be collected:
1.1 Identity information
- Full name and date of birth
- National ID number or passport number (required for identity verification)
- Email address and mobile number
- User-chosen username and password (stored in encrypted form)
1.2 Financial transaction information
- Deposit and withdrawal records
- Payment method details — account-related identity information applicable to bKash, Nagad, Rocket, Upay, or bank transfers
- Transaction date, amount, and status
1.3 Usage information
- Game history and session logs on the platform
- IP address, browser type, and device information
- Site access times and navigation patterns
1.4 Cookies and tracking technologies
mostplay uses cookies and similar technologies to maintain site performance and improve the user experience. You can disable cookies in your browser settings, though some services may become limited as a result.
Purpose of information use
Collected information is used for the following purposes:
2.1 Account management and security
Information is used to verify user identity, complete the registration process, and prevent unauthorised access to accounts. OTP verification and login security are also included.
2.2 Financial transaction processing
Financial information is used to process deposit and withdrawal requests, confirm the validity of transactions, and detect suspicious activity.
2.3 Customer support
mostplay's support team provides service 24 hours a day via live chat and email. Support representatives may access your account information to help resolve your issues.
2.4 Promotional communications
With your consent, bonus offers, promotional updates, and important platform notifications may be sent by email or SMS. You can opt out of these communications at any time.
2.5 Responsible gaming compliance
Reviewing user gaming behaviour to take necessary action in line with the responsible gaming policy — such as activating self-exclusion or helping set limits.
2.6 Meeting legal obligations
Where applicable law requires submitting reports or providing information to authorities, this is done. In such cases, user information is used solely for lawful purposes.
Data storage and security
3.1 Data retention period
Collected information is retained for as long as the account is active. Even after an account is closed, certain information may be kept for the period required by applicable law for legal and financial reasons.
3.2 Technical security measures
mostplay uses SSL encryption technology to transfer and store data. Passwords and sensitive financial information are stored in hashed or encrypted form. Server access is restricted to authorised staff only.
3.3 Sharing information with third parties
Your personal information is not sold to third parties. However, service partners such as payment processors may access limited information to carry out their specific functions. Each partner is required to follow their own privacy policy.
User rights
While using the mostplay platform, you have the following rights over your own information:
4.1 Right to view and correct information
You can access your account at any time to view stored information and make corrections where needed. For changes to name or identity-related information, you may need to contact the support team.
4.2 Right to delete information
When a request to close an account is made, mostplay initiates the process of deleting information beyond what is legally required to be kept. Financial transaction records may be retained for a specified period as required by applicable law.
4.3 Right to stop marketing communications
If you do not wish to receive promotional messages by email or SMS, you can stop them at any time. Contact the support team via live chat or email and the necessary steps will be taken.
4.4 Data portability
If you request a copy of the information stored in your account, the support team will assist you. Identity verification may be required for this process.
Protection of children and minors
mostplay strictly ensures that no one under the age of 21 (age 21+ requirement) can register or use this platform in any way. An age verification process is completed at the time of registration.
If information has been unintentionally collected from a minor and we are informed of this, we will immediately take steps to delete the relevant account and information.
If a parent or guardian believes their child is using this platform, they are requested to contact the support team promptly.
Cookies Policy
6.1 Types of cookies
mostplay uses three types of cookies:
- Essential cookies: Required for login sessions and security; these cannot be disabled.
- Functionality cookies: Used to remember your preferences and language settings.
- Analytics cookies: Help improve services by analysing site usage patterns.
6.2 Cookie controls
Analytics and functionality cookies can be disabled from your browser settings. However, some site features may become limited as a result.
6.3 Third-party cookies
Game studios and payment service providers may have their own cookies governed by their own privacy policies. mostplay does not have direct control over these third-party cookies.
International data transfers
mostplay is an international platform and servers located in various countries may be used to operate it. In such cases, your information may be transferred outside Bangladesh.
Appropriate security measures are maintained during data transfers and no compromise is made on data protection. The applicable data protection standards of the country to which data is transferred are followed.
Changes to the Policy
mostplay reserves the right to partially or fully amend this Privacy Policy at any time. For significant changes, users will be notified via their registered email or through the platform.
Continuing to use the platform after a policy change will be taken as your agreement to the revised policy. It is therefore recommended that you review this page regularly.
For more information about this Policy and other legal documents on the site — such as the Terms and Conditions — please contact our support team. For answers to common questions, you can visit the FAQ section.
Applicable law
This Privacy Policy has been drawn up in accordance with the laws applicable to mostplay's operations. In the event of any dispute or disagreement, an attempt should first be made to resolve it through the support team.
If any provision of this Policy is found to be unenforceable under any applicable law, that provision will be amended or removed, but the rest of the Policy will remain in effect.
Privacy contact
For any questions, complaints, or requests regarding your information under this Policy, contact the mostplay support team through the following:
Providing your registered username when contacting us makes it easier to receive faster assistance.
Learn more about mostplay
Visit our other information pages to learn about platform rules, responsible gaming practices, and answers to common questions.